Table of Contents

Welcome to Zivale! We appreciate your business and strive to ensure your satisfaction. Below is our comprehensive return and refund policy:

Return Policy

  1. Return Period
    You have 30 days from the date you receive your item to request a return. Items must be unused and in their original packaging.
  2. How to Initiate a Return
    To start the return process, please email our support team at support@zivale.com with your order number and the reason for the return. We will provide you with the necessary return address and instructions.
  3. Return Shipping Costs
    Customers are responsible for the cost of return shipping unless the item is defective.

Refund Policy

  1. Processing Refunds
    Once we receive the returned item and confirm its condition, refunds will be processed within 5-7 business days. The refund will be credited back to your original payment method.
  2. Eligibility for Refunds
    Only items that adhere to our return policy are eligible for refunds. Ensure that items are in new, unused, and undamaged condition when returned.

Exchange Policy

  1. Exchanges
    If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will assist you with the exchange process.
  2. Shipping Costs for Exchanges
    Customers are responsible for any shipping costs associated with exchanges, unless the item is defective.

Gift Returns

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the return value. A gift certificate will be mailed to you once the returned item is received.

Shipping Information

  1. Order Processing
    Orders are typically processed within 1-3 business days. Delivery times may vary based on your location and the shipping method selected at checkout.
  2. Tracking Your Order
    After your order has shipped, you will receive a tracking number via email to monitor your shipment.

Contact Us

For any questions or further assistance, feel free to reach out to us at support@zivale.com. We are here to help!