Table of Contents
Welcome to Zivale! We appreciate your business and strive to ensure your satisfaction. Below is our comprehensive return and refund policy:
Return Policy
- Return Period
You have 30 days from the date you receive your item to request a return. Items must be unused and in their original packaging. - How to Initiate a Return
To start the return process, please email our support team at support@zivale.com with your order number and the reason for the return. We will provide you with the necessary return address and instructions. - Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective.
Refund Policy
- Processing Refunds
Once we receive the returned item and confirm its condition, refunds will be processed within 5-7 business days. The refund will be credited back to your original payment method. - Eligibility for Refunds
Only items that adhere to our return policy are eligible for refunds. Ensure that items are in new, unused, and undamaged condition when returned.
Exchange Policy
- Exchanges
If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will assist you with the exchange process. - Shipping Costs for Exchanges
Customers are responsible for any shipping costs associated with exchanges, unless the item is defective.
Gift Returns
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the return value. A gift certificate will be mailed to you once the returned item is received.
Shipping Information
- Order Processing
Orders are typically processed within 1-3 business days. Delivery times may vary based on your location and the shipping method selected at checkout. - Tracking Your Order
After your order has shipped, you will receive a tracking number via email to monitor your shipment.
Contact Us
For any questions or further assistance, feel free to reach out to us at support@zivale.com. We are here to help!